Situational Factors free essay sample

1. ) What are the salient situational factors? †¢My daughter is allergic to tobacco smoke. †¢The waiter made a big mistake or careless error in seating preference. †¢The business men where in the wrong area (non-smoking). †¢Selecting the restaurant should have been carefully reconsidered because of the allergic reaction to tobacco smoking. 2. ) What is the most appropriate conflict management strategy? The most appropriate conflict management strategy would be to avoid forcing and avoidance because they tend to result in unresolved issues/problems. Plus, satisfaction is only viewed and/or reached on one side; the other party side is ignored or overlooked. Even though this situation could have easily become a detrimental crisis; the best approach would have been to utilize the problem-solving method. That way both parties reach a collaborative resolution. â€Å"Both parties find solutions to the cause of the conflict that are satisfactory to both parties rather than to find fault or assign blame† (Whetton/Cameron, 2011). We will write a custom essay sample on Situational Factors or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The process or steps after the incident happened should have played out like this. †¢The mom asked or summoned for the waiter immediately. †¢Let the hostess know what happen as a result of her error in seating. †¢ If she is unable to deal and/or handle the situation properly; then ask for the manager so that he or she can provide assistance in reference to customer service. †¢ The manager and mom reach a solution on how to avoid incidents of this caliber in the near future. Avocado Computers 1. ) What are the salient situational factors? †¢Bill is highly impressed by your work ethics and believes you can improve their production facility. †¢Bill is adamant in regards to cleanliness, order, and appearance. †¢Ã¢â‚¬Å"You are a bit-miffed at the single item of concern† (Whetten/Cameron, 2011, page 419). †¢ Management needs to maintain a cleaner facility. †¢You don’t know how to respond to the cleanliness demerit. 2. ) What is the most appropriate conflict management strategy? In this particular case, a compromise would be the appropriate conflict management strategy. â€Å"The compromising strategy typically calls for both sides of a conflict to give up elements of their position in order to establish an acceptable solution† (Dontigney, 2013, page 1). Here, Bill would consider renegotiate her contract or taking the demerit off of her performance appraisal. She in return would implement and/or practice cleanliness on the factory floor. Both parties can agree to disagree on the need for cleanliness but understand why it is important and needed in the state-of-the-art production facility. Each stand to lose something valuable; Bill stands the chance of losing a good employee and she stands the chance of losing a great job. The key here, is preventing both from reaching a lose-lose situation; both parties will have to make sacrifices in order to reach a common goal or objective.